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The Queuing Theory Application in Bank servicing optimization Huimin Xiao, Guozheng Zhang engraft of Information & System Engineering, Henan University of Finance & Economics, Zhengzhou 450002 E-mail: xiaohm@hnufe.edu.cn scam: Lines of delay guests argon always very long in close to of marges. The essence of this phenomenon is the unkept efficiency of queuing system. In this paper, the queuing second, the portion windows number and the optimal service rate are investigated by marrow of the queuing theory. In technology, the optimal problem of the bank queuing is operated. The era of client queuing is reduced. The customer satisfaction is join ond. It was proved that this optimal theoretical account of the queuing is feasible. By the example, the results are effective and practical. Key Words: The Queuing Theory, The optimal Service Rate, M / M / s / ? Model I. psychiatric hospital Chinas commercial banks have through an great effort to increase the foodstuffi ng, but the most of them are facing a solemn problem- customer queuing [1], which led to low service rate of the bank the counters, poor occupancy purlieu and a number of high- bore customers and potential customer lost and so on.

In bank, customer queuing appears to be an unusual phenomenon in essence, it reflects the domesticated commercial banks lacking of the business philosophy of customer-centric in market economy [2]. Scientists found that the in organization queuing is a study cause of the loss of customers. A survey shows that the service quality of bank branches, the abideing time of customer queuing, the convenience, and the service of the ban! ks cater are the best way to adjoin the consumer experience. The waiting time is the most impotent element in impacting on the consumer experience. In fact, the most direct complained from customers not cheerful with the bank is that the customers wait for a long time to absorb up. To completely solve the problem of the long queues[2], all aspects of the bank are involved,...If you essential to get a full essay, devote it on our website: BestEssayCheap.com

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